Receive your purchase in the comfort of your own home and let us know straightaway if you’d like to refund or exchange it, and we’ll collect it from your delivery address.
You have 48 hours from receiving your order to:
- Contact us informing us of the reason for the refund at firstname.lastname@example.org
- Send your purchase back to us, or request for it to be picked up from your address. Please note that refunds made by courier are subject to a fee dependent on location.
- Fabric must be returned to us unused, uncut and with no defects. We will only accept the order in its original condition. Returns that do not meet our policy will be sent back to you.
In the unlikely event that we have sent you the wrong fabric or you find that your fabric is faulty, we will replace the fabric at no charge or if we are unable to do this due to the product being unavailable we will refund both the fabric cost and the shipping fee (if applicable). All claims on faulty items must be made within 7 days of purchase & proof of purchase must be provided. To make a claim please email us at email@example.com
The colour of fabrics as depicted online cannot be guaranteed by the fabric store due to variances beyond our control such as computer monitor settings.