When you return an item, your refund and how your refund is issued may differ based on the condition of the item, how long you’ve had the item and how the item was purchased.
Where’s My Refund?
You can check the payment method that was refunded and the status of your refund in Your Orders.
Note: After the carrier has received your item, it can take up to 2 weeks for us to receive and process your return.
To see how long it takes for you to receive your refund, please see the table below.
How Refunds Are Issued
When returning an item you can choose your preferred refund method in the Online Returns Center.
If you’re receiving a refund after we have received your item, it may take an additional 5 business days maximum to fully process your return and issue your refund.
Instant Refunds & Refund Without Return
In some cases, you may be offered an “Instant refund” option to allow you to use your refund without waiting for your return to process. Instant Refunds are either issued to your credit card. Refunds issued to card issuers will require an additional 5-8 business days processing time by those institutions. You’ll still need to return your items within 30 days.
AsoEbi2u may determine that a refund can be issued without requiring a return. If you aren’t required to mail your item back for a refund, you will be notified in the Online Returns Center or by a Customer Service Associate. For more information, go to the Conditions of Use.
Partial Refunds or Restocking Fees
If You Return You’ll Receive
Items in original condition past the return window* 80% of the item’s price, (taken out of its plastic wrap) 50% of the item’s price
Items that are damaged, missing parts, not in the original condition, or have obvious signs of use for reasons not due to an AsoEbi2u.com or delivery personnel error Up to 50% of the item’s price
*For most items the return window is 30 days after delivery. To check the return window for an item you have ordered, go to Your Orders (AsoEbi2u.com Full Site) and click Return or Replace Items.
Note: Tax on restocking fees may apply to return items that were shipped and sold by AsoEbi2u.com for customers in Nigeria. Some products have additional conditions that may apply.